AN APPLIED STUDY ON TRAINING MECHANISMS FOR FINANCIAL AND BANKING INSTITUTIONS TO IMPROVE THE PERFORMANCE OF EMPLOYEES IN A NUMBER OF PRIVATE BANKS

Abstract

The current study aims to clarify the role of training in the performance of employees, as the study made clear that for the theoretical part, the subject of training was described as an independent variable, while for the practical part, improving the performance of employees was considered a variable, and statistical analyzes were used, including correlation and regression. A questionnaire form was used that was designed for this study and included questions according to the (five-point Likert scale) and was intended for employees in the studied banks to answer to know their opinions and then analyze it using the SPSS program (version no. 17) to identify the nature and quality of the relationship and influence between the variables of the study and it was of a degree significance less than 5%. This study reached many conclusions, the most important of which is that to achieve the competitive advantage of the organization, training employees helps in increasing their performance and thus this advantage is achieved. This study also reached many recommendations, the most important of which is that banks should give great importance to the concept of training and make it the focus of great interest for them because it has many benefits, including getting employees who have many skills and high abilities in providing good services and skills in dealing with customers.